Frequently Asked Questions

What do you mean by "regenerative farming?

Regenerative farming refers to a set of agricultural practices aimed at rehabilitating and enhancing the entire ecosystem of the farm. It focuses on restoring soil health through methods such as no-till or reduced tillage, composting, cover cropping, and rotational grazing. These practices increase soil biodiversity, improve water retention, and sequester carbon, thus contributing to the overall health of the planet. Unlike conventional farming, which often depletes soil nutrients and relies heavily on chemical inputs, regenerative farming seeks to create a self-sustaining system that benefits the environment.

Where do you deliver?

Farmbox Co. currently services households across across Gippsland, Melbourne, Yarra Valley, Ballarat, Bendigo and Geelong regions. Check the location validator above or click here to see the full list.

Don't see your area listed? Feel free to contact us and we will see if we can accommodate!

Which day of the week do you deliver?

We deliver to most suburbs every Wednesday. If you're in Ballarat, Geelong, or Gippsland (excluding Latrobe Valley), you will receive a delivery Thursday.

Our weekly cut-off time is Sunday 2PM so if you order after this time, your order will be delivered the following week.

What happens if I'm not home for delivery?

No worries at all! Our refrigerated courier service ensures your produce stays fresh and will securely place your order in a designated safe spot. You'll receive a Proof of Delivery (POD) notification to let you know exactly where your Farmbox has been left. If you have specific delivery preferences, simply include them in the 'Delivery Notes'.

Can I swap or make alterations to the box?

If you have specific preferences or need to exclude certain items due to allergies, you can easily add those details in the 'Order Notes' section on the Cart Page. Plus, every item in our pre-arranged boxes is also available individually, allowing you to customise your order to your liking.

What's in this week's produce boxes?

For the most current selection in our weekly produce boxes, kindly visit the specific product page of the box that interests you. Additionally, we make it a point to keep our customers in the loop—sending out a weekly update so you're always well-informed about what delightful fresh produce to expect in your upcoming delivery.

What is a FarmBOX subscription?

A Farmbox subscription is a great way to ensure that you'll never run out of groceries and gives you back some precious time in your life.

Choose between weekly and fortnightly and feel comfortable knowing that you can modify your subscription, skip deliveries, and cancel anytime.

Can I pause / cancel a subscription at any time?

Absolutely! We understand that you may want to take a break from time to time, especially if you're ever going away on holidays. That's why we make it super easy to skip, pause and cancel your subsription.

Simply log into the portal here or send an email with your request to and we'll take care of it for you.

Can I cancel or change my upcoming order?

Orders can be cancelled or modified until the weekly cut-off time on Mondays at 12PM. After that, we're unable to make changes as we begin sourcing and preparing your fresh produce.

Do you use eco-friendy packaging?

Farmbox Co strives to become Victoria's most sustainable greengrocer and we pride ourselves on:

  • Investing in quality cardboard from VISY made of 99% recycled materials
  • Using thicker cardboard boxes that keep the heat out and cool in
  • Avoiding ice packs, which are known to cause environmental problems when disposed of at landfills
  • Using zero unnecessary plastics in all boxes

What is the Farmbox Rewards loyalty program?

For every purchase you make, you earn points through our Farmbox Rewards program. Points can be redeemed for discounts on future orders, making your journey to fresher, healthier eating even more rewarding.